Janet Baker
1/5
It is unpleasant to write bad review. But it may be helpful to others. My cataract surgery at Dr. Wang's practice was not 100% successful. My right eye surgery worked, but the lens replacement in the left eye did not 'seat' well and as a consequence good distance (mono) vision was not accomplished. I had mentioned several times prior to the surgery that I had cornea damage from lasik many years ago, worrying that this might affect the outcome of the surgery or the choice of lenses, but Dr. Wang never responded to my comment, so I concluded it was perhaps irrelevant to cataract lens replacement. But when the surgery failed and I asked her again (trying to understand a reason that would help me accept the loss of the $6000 dollars cost of the lenses), she angrily said to me, "I didn't *do* your Lasik surgery," as if that were the issue. Apparently she had taken my repeated query about the cornea damage as an attack on her personally, or perhaps on lasik surgery in general. In any case, the explanation for the unsuccessful left eye surgery boiled down to, ‘these things happen and remember, you initialed the legal release forms.’
Because of the failed surgery, Dr. Wang offered to supply me indefinitely with distance vision contact lenses for the left eye, which I accepted, with the caveat that I not have to drive in Houston traffic from my very distant home, and she said the office would mail the lenses. This worked for the first shipment of lenses. However, when I called the office to ask for the next shipment, one of Dr. Wang's staff, relaying her message, told me they had recently shipped four lenses, that the post office had obviously lost the shipment, and that now in future I would have to drive into Houston to pick the lenses up. There was no discussion of any alternative method of delivery to my home, like UPS. It was take it or leave it. Eventually one of my sons was able to pick up the next supply of lenses, which by my decision will be the last. Dr. Wang’s response to the situation was vindictive and childish, and suggests the kind of treatment you may also receive at this practice. I recommend you avoid it.
Edit: I responded to Dr. Wang's invitation below to discuss the matter. In an email, she argued that it was wrong to call the surgery a 'failure' because I had received 'excellent care' and gave details of that care. I will leave it to you to decide what definition of success you wish applied to your cataract surgery. I go with 'results in good vision,' not whether the machines used to test the results are top of the line. Yet I had never protested the failed surgery or posted a bad review. I (I thought generously) accepted her offer of life-time contact lenses to give me some distance vision. But she withdrew that offer, with the excuse of mail theft. She also clarified that the thefts had been from the collection boxes in her office complex, involving checks, not in my local post office as I had thought. "We are both victims," she lamented. But surely, if the thefts have not ceased, she is now taking her outgoing mail to a post office, and surely she could have done so with my lenses every few months. Her actual motive was revealed in an additional comment, that 'most patients eventually opt for lasik surgery to correct the matter' of an unsuccessful surgery, as if I had never explicitly told her several times, including right before she offered the lens option, that I did not want more lasik surgery because I was still suffering with cornea damage from the last one. Apparently her offer of contact lenses was a deliberate interim step to manipulate me into accepting lasik surgery in spite of my misgivings, as was her forcing me—a woman in her 80th year--to drive 90 miles on unfamiliar roads in horrendous traffic to collect the promised lenses. Dr. Wang’s justification of her decision reveals the callous quality of her practice, and I will therefore not withdraw my review here as she requested.
